Terms and Conditions

1. Introduction & Platform Status

Welcome to RIDEVO. These Terms and Conditions govern your use of the RIDEVO website, progressive web application, and related services (collectively, the "Platform").

Important: RIDEVO operates strictly as an Information Technology Intermediary under Section 79 of the Information Technology Act, 2000. RIDEVO is a technology platform that connects users ("Travellers") with independent third-party vehicle operators and travel agencies ("Operators"). RIDEVO does not provide transportation services, nor does it function as a transport carrier.

2. No Employer-Employee Relationship

The Operators, drivers, and fleet owners listed on the Platform are independent contractors. There is no joint venture, partnership, employment, or agency relationship created between you, RIDEVO, or any Operator as a result of these Terms or use of the Platform.

3. User (Traveller) Obligations

• You agree to provide accurate, current, and complete information during the booking process.
• You understand that the final fare may vary based on actual distance travelled, toll taxes, state taxes, and parking fees, which are to be settled directly with the Operator.
• RIDEVO relies on the information provided by Operators regarding vehicle type, AC/Non-AC status, and pricing. While we strive for accuracy, we do not warrant the exact condition of the vehicle upon arrival.

4. Operator (Agent) Obligations & Due Diligence

By registering as an Operator on RIDEVO, you represent, warrant, and agree that:

• You possess all necessary commercial licenses, permits, approvals, and authority to provide transportation services in your operating region.
• You will maintain valid, comprehensive commercial vehicle insurance that covers third-party liability and passenger safety at all times.
• You are solely responsible for conducting background checks on your drivers. RIDEVO bears no responsibility for the actions, omissions, or behavior of your drivers.
• Indemnification: You agree to indemnify, defend, and hold harmless RIDEVO and its affiliates from any claims, liabilities, damages, or legal actions arising out of your services, accidents, or breach of these terms.

5. Limitation of Liability

Please read carefully

To the maximum extent permitted by applicable law, RIDEVO shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including but not limited to:

• Personal injury, property damage, or accidents arising out of or related to the transportation services provided by the Operator.
• Delays, missed flights, or lost business opportunities due to vehicle breakdown, driver delay, or traffic.
• Any disputes regarding fares, behavior, or quality of service between the Traveller and the Operator.

In the event of a dispute or emergency during a ride, the Traveller's sole legal recourse is against the Operator and their commercial vehicle insurance provider.

6. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, RIDEVO has a dedicated Grievance Officer. If you face severe issues with an Operator, you may report them to us, and we will take necessary platform-level action (including suspension of the Operator) to maintain platform integrity.

7. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Hubballi-Dharwad, Karnataka.